AFTER SALES SERVICE


TW STEEL WORKSHOP

Luxco Importers is the official exclusive agent for TW Steel in South Africa and surrounding countries. With our head office and service centre situated in the Sandown suburb of Johannesburg, we are perfectly located to serve you. Should you require any service or repair on your TW Steel watch, you are welcome to bring it to our workshop or take it to your nearest TW Steel retail store.

TWO YEAR INTERNATIONAL GUARANTEE

  • TW Steel is guaranteed for two years from the date of purchase. In case of defects covered by this guarantee, your watch will be repaired or replaced free of charge.
  • The guarantee covers the defects in material and manufacturing faults.
  • This guarantee is valid provided that your TW Steel watch was sold by an authorised dealer and that the Guarantee Card was fully and properly filled out by the latter.
  • This guarantee covers parts and labour, but does not cover travel and insurance cost.

GUARANTEE EXCLUSIONS

  • Battery
  • Crystal and Glass
  • Bracelet or Leather Strap
  • Damage resulting from an accident, normal wear, negligence, misuse or abuse.
  • Intervention of any person not authorised to repair TW Steel watches.
  • Loss and theft

SERVICE CENTRE

Luxco Importers | Ground Floor Block G Pinmill Farm | 164 Katherine Street | Sandown 2196

Nicola Ferreira: nf@luxco.co.za | Zaida Choonara: zc@luxco.co.za

Tel: (011) 448-2210

Copyright © 2018, TW Steel South Africa